Adding Out of Office Events

Steps

Only users with Calendar AND Sys Admin, Can access and maintain Administration functions OR Can Assign issues permissions can view, add, edit, or delete Out of Office Events.

  1. Go to Home > Calendar > Out of Office.
  2. Select the user that will be unavailable (off-site, on vacation, etc.)

Only users with Can be assigned issues can have designated Out of Office Events.                                                                                           

  1. Define through which dates and times this user will be unavailable.
  2. (Optional) Select the user or group that is to be re-assigned all issues or Next Actions which are auto-assigned to this user through any Auto Assignments, Quick Picks, Recurring Issues, or Escalation Rules during that time period.
  3. (Optional) Select the user or group that is to be sent this user’s Email Notifications during that time period.
  4. Enter Calendar Text to display for this new Out of Office Event.
  5. Enter a Description.
  6. Click Save.

A confirmation message will appear when this process is complete.