- Go to Home > Calendar > Out of Office.
- Select the user that will be unavailable (off-site, on vacation, etc.)
- Define through which dates and times this user will be unavailable.
- (Optional) Select the user or group that is to be re-assigned all issues or Next Actions which are auto-assigned to this user through any Auto Assignments, Quick Picks, Recurring Issues, or Escalation Rules during that time period.
- (Optional) Select the user or group that is to be sent this user’s Email Notifications during that time period.
- Enter Calendar Text to display for this new Out of Office Event.
- Enter a Description.
- Click Save.
A confirmation message will appear when this process is complete.